This policy applies to consultation sessions booked with SyncPath Financial Planning Co., Ltd. (주식회사), business registration number 110-81-26515, mail-order report number 제2026-서울서초-9465호. It is written to be consistent with the consumer protection provisions of the Act on the Consumer Protection in the Electronic Commerce, etc. (전자상거래 등에서의 소비자보호에 관한 법률).

1. Eligibility

A session fee is refundable in full when you cancel by email at least 48 hours before the scheduled start time. Cancellations made between 48 and 24 hours before the start time are eligible for a 50% refund. Cancellations made less than 24 hours before the start time, or no-shows, are not refundable.

2. Timeframe to request

A refund request must be sent by email to info@syncpath-labs.digital within 14 days of the scheduled session. Requests received after that window are reviewed case by case but are not guaranteed.

3. Full and partial conditions

Full refund: cancellation 48 hours or more before the start time; or a session cancelled by SyncPath for any reason.
50% refund: cancellation between 48 and 24 hours before the start time.
No refund: cancellation less than 24 hours before the start time, no-show, or a session already started.

4. Non-refundable items

A session that has already started, or a written summary that has already been delivered, is not refundable. Bank or payment-processor fees that are not recoverable by SyncPath are also not refundable.

5. How to cancel or request a refund

Email info@syncpath-labs.digital from the address used to book the session.
Include the session date and time, and the names on the booking.
State whether you are cancelling, rescheduling, or requesting a refund.

You may also call +82 2-536-9418 during office hours (Mon–Fri, 10:00–18:00 KST). A phone request is confirmed by email.

6. Processing time

Approved refunds are processed within 7 business days of the refund request being confirmed. During Korean public holidays the processing window may extend to 10 business days.

7. Refund method

Refunds are returned to the original payment method. Where that is not possible (for example, a closed account), SyncPath agrees an alternative method with you by email before sending.

8. Rescheduling

Rescheduling is free of charge when requested by email at least 48 hours before the start time. A rescheduled session is offered within 30 days of the original date, subject to availability. Rescheduling within 48 hours of the start time is treated as a cancellation under section 3.

9. Deposits

SyncPath does not take deposits. The full session fee is due after the written confirmation and before the session, per the method stated in the confirmation email.

10. No-shows

If neither partner joins a confirmed session and no cancellation was sent, the session is treated as a no-show and the fee is not refundable. A no-show may be rebooked at the standard fee.

11. Work already started

A session is considered started at the scheduled start time if at least one partner is present, or at the time you join a video session. Once a session has started, the fee is not refundable.

12. Cancellation by SyncPath

If SyncPath cancels a confirmed session for any reason, the full fee is refunded, or the session is rescheduled at no charge, at your option. SyncPath will notify you by email as early as practicable.

13. Exceptions

In the case of a serious illness, accident, or family emergency, contact us by email as soon as you are able. Such cases are reviewed individually and, where evidence is provided, a full or partial refund may be issued outside the standard windows above.

14. Contact

Email: info@syncpath-labs.digital
Phone: +82 2-536-9418
Office: Sapyeong-daero 174, Seocho-gu, Seoul, 06624 Seoul, Republic of Korea
Representative: 최지원 (Choi Ji-won)

Specific timeframes in this policy (48 hours, 24 hours, 7 business days, 14 days) are standard market-consistent values proposed for this practice and pending business confirmation.